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Operations Management, by Terry Hill, Alex Hill
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Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world.
New to this edition:
- New chapters on CSR, Ethics and "Analyzing the Business"
- Increased coverage of performance measurement
- New coverage of six sigma and Taguchi
- New section on lean management and improving operations
- Increased coverage of MRP
- Chapters on time and productivity, maintenance and new technology removed
- The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management
- All the chapters have been re-worked to make the content broader and the coverage deeper
- Sales Rank: #2837589 in Books
- Published on: 2012-08-21
- Released on: 2012-08-21
- Original language: English
- Number of items: 1
- Dimensions: 11.00" h x 1.00" w x 9.00" l, 4.30 pounds
- Binding: Paperback
- 800 pages
Review
"The structure of the book flows really nicely. The book adopts a very accessible approach and makes extensive use of visual representations of key concepts – including figures and tables. Each chapter includes a very good number of cases to support the conceptual discussions. The cases are not only just relevant but, as importantly, talk about recent practices seen in the industry." - Tolga Bektas, Senior Lecturer and Module Leader in Operations Management, School of Management, University of Southampton, UK
"The reader-focused learning features, including the Executive Summary features and short cases, illustrate the importance of each topic are really engaging and well-articulated." - Luisa Huaccho Huatuco, Lecturer in Operations & Business Processes, University of Leeds, UK
"I really like the depth and coverage of the new edition of Hill and Hill's Operations Management. The use of contemporary materials reflecting new/latest industrial practices and more recent theoretical developments." - Yufeng Zhang, Lecturer in Operations Management, University of Birmingham, UK
"Overall I like very much the overwhelming amount of case situations illustrating the concepts and practices; I also like the continued referring to the Order Winners / Order Qualifiers methodology of Terry Hill – that's his stronghold of course." - Luc Chalmet, Academic Director, Operations & Supply Chain Excellence, Antwerp Management School, University of Antwerp, Belgium
About the Author
ALEX HILL is Principal Lecturer at Kingston University, UK, an Associate Fellow at the University of Oxford, UK, and a Visiting Professor at the University of Pretoria. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organizations.
TERRY HILL is Emeritus Fellow at the University of Oxford, UK, an Affiliate Professor at the Milan Polytechnic, Italy and at the Ohio State University and a Visiting Professor at the University of Pretoria, South Africa. He is a leading international figure in the field of operations management and operations strategy. Terry spent several years in operations management and continues to work as a consultant. He has held previous professorial appointments at London Business School, UK, and the University of Bath, UK.
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